Case Studies
It’s always encouraging to know you’re not alone, and it’s always helpful to know the partners you choose to trust know what they’re doing. That’s why we’re offering you these case studies, so you can get a flavor for some of the ways HR Resolutions has helped other Central PA businesses.
All in a Days’ Work: Defending an EEOC Claim
Terminating an employee can be tricky and must be handled with care. When our client had a terminated employee file an Equal Employment Opportunity Claim of sex and gender discrimination, HR Resolutions was ready to help.
The terminated employee sought damages exceeding $180,000—more than three times her salary. HR Resolutions worked with the client to prepare for mediation. We went over what occurred during termination, gathered all relevant paperwork, and talked through the mediation process. During mediation, we helped the client:
- Acknowledge using vague terminology instead of being straightforward and saying, “You’re fired.”
- Present documentation regarding the employee’s performance, including the employee’s performance improvement plan and follow-up communication.
- Stay professional and avoid being emotional.
Based on the practices and documentation the employer had to support the termination for cause, the employer and terminated employee settled for $28,000—a fraction of the original ask. The mediator found that the employee had ample notice to change, correct, and improve, and she did not.
The employer succeeded in this case because they had a written documentation process in place to support their actions. This was also a good opportunity for HR Resolutions and the client to review their termination procedures and amend accordingly.
Missteps in both documentation and termination procedures can be costly! Do you have solid systems in place for hiring, documenting, and terminating employees? Is it time to pull out the systems and take another look? HR Resolutions has the expertise and perspective to help you develop and customize systems that will work for you. Email us today and let’s get started.
How Strong HR Impacts ROI
A commercial cleaning company knew they needed to differentiate themselves in a crowded marketplace. Instead of focusing the marketing budget on customer development and client recruitment, this owner committed to focusing a majority of the marketing budget on employee recruitment and retention.
The company owner believes that retention starts at recruitment. When a potential employee responds to an ad, the owner keeps them engaged in the process through a series of six touchpoints before they attend a group interview. At the weekly group interview, the owner looks for recruits that share the company’s core values of sincerity, treating others right, finishing what is started, perseverance, and continuous improvement. The group interview is followed by a one-on-one interview. If the owner finds someone who is a good fit, she hires them, even if she doesn’t have a current opening, realizing that an employee whose core values match the company’s is more likely to stay.
To help retain employees, HR Resolutions helped the company develop its Rock Star Program, a key element of the company’s training, development, and retention program. Employees advance through six Rock Star levels by completing company-provided training, maintaining attendance, and demonstrating company values.
Has this company’s commitment to and investment in strong HR practices paid off? Absolutely. In an HR Resolutions employee survey, results showed:
- Less than half the turnover rate of competitors
- High rates of perfect attendance
- A perfect Net Promoter Score (NPS), meaning employees would gladly recommend the company as a place to work
How can your ROI be impacted by great HR? How about:
- Improved customer service
- Lower absenteeism
- Reduced worker’s compensation claims
- Decreased turnover
HR Resolutions is always excited to partner with organizations looking for creative strategies to recruit and retain employees. Email us today and let’s get started.
Too Much to Handle? Strategic HR Management
For a number of years, HR Resolutions worked with a client on an as-needed basis. This fast-growing company with multiple locations in several states was doing its best to manage HR internally, with various non-HR staff members covering various aspects of HR. HR Resolutions showed the company their absolute need for dedicated HR staff. We assisted them in hiring a manager, who unfortunately quickly became overwhelmed by the sheer volume of work required and resigned.
Back to square one. HR Resolutions met with senior management and reiterated the need for strategic-level human resource management, as well as additional staff to work with pressing human resource issues. This company has more than 200 employees in seven states and is growing. Companies of this size and scope need at least one HR staff person per 100 employees.
This client has its eye on become a Best Places to Work, but knows it needs to have strong HR support for its burgeoning team. As the company works toward its goal, Karen contracted with them to serve as Chief Human Resources Officer for 12-18 months while they work to align their people strategy with their business strategy.
Human resource management is a tricky business and can quickly become overwhelming. HR Resolutions strives to customize strategic solutions based on the specific needs of each client. Not sure what your next HR step should be? Email us today and let’s get started.
